Solutions
that Go the Distance

INSURANCE | SURETY BONDS | ATA CARNETS

Our Global
Logistic Solutions


ATA Carnets

ATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.

Cargo Legal Liability Insurance

Operating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.

Commercial Business Insurance

Commercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.

U.S. Customs Bonds

The trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.

Canada Customs Bonds

The trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.

Cyber Insurance

Logistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.

Errors & Omissions Insurance

Errors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.

Marine Cargo Insurance

In the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.

Specialty Services

As a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.

Transportation Bonds

Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).

Warehouse Insurance

Warehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.

GO AHEAD AND CROSS THE LINE WITH US

Welcome to Roanoke

Your Cross-Border Solution Specialist

Did you know that Roanoke offers nearly all the offerings and services in Canada that we do in the U.S., including our industry-leading customs bond platform, FastBond TM? It quickly and accurately provides Canadian customs brokers the bond issuance capabilities they need to successfully meet CSBA’s emerging CARM requirements through an easy-to-use online tool.

And, our specially designed Cargo & Liability coverages are also available north of the border. With years of experience, and our focus on staying abreast of all that is current, or coming soon, we can expertly customize solutions that best meet the needs of import, trade, and logistics professionals in Canada.You can feel assured Roanoke keeps your business at the center of all we do.

View our Solutions page for details.

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solutions

A word of Welcome!

“ I am excited for the future of Roanoke and for the success we’ll bring to our customers and partners. Since 1935 we’ve led the industry delivering tailored products and services to the customs broker and supply-chain logistics community. Innovative solutions, an outstanding customer experience and leading-edge technology to enhance our offerings, will continue to be our cornerstones. ”

Karen Rzeszutko

President, Roanoke Insurance Group

Testimonials


My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.

Beth Schwartz

Director of Human Resources and Compliance, BTX Global Logistics

If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.

Ginger Bartlett

Director of Operations, ICAT Logistics, Inc.

I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you!

Ruth Rodriguez

Attorney and Counselor at Law

Our Latest Articles

Informed and Motivated Employees Are Your First Line of Defense Against Cybercrime

While cyberattacks caused by sophisticated cybercriminals and the advent of artificial intelligence (AI) make headline news, human error continues to drive most cyber events. According to Harvard Business Review (HBR), more than 80% of cyber incidents are attributed to end-user error. The worldwide cost of cybercrime was estimated at $10 trillion in 2023 and is […]

Cyber Security

Critical CBSA Updates Ahead of CARM R3 and Recommended Next Steps

As the Canada Border Services Agency (CBSA) prepares for the upcoming CARM Release 3 (R3) on October 21, 2024, two important notices have been issued to guide businesses through this transition. These notices outline key measures and processes impacting trade operations and compliance. Customs Notice 24-27- Transition Measures for CARM R3 Customs Notice 24-27 details […]

Canada, Customs Bonds

US-Canada Cross Border Logistics Focus: How to Manage Risk and Regulation

In a recent conversation, Grant Goldsmith, Head of Sales at Roanoke Insurance Group, and Glenn Patton, Managing Director Roanoke Canada, delved into the complexities of cross-border operations between the United States and Canada. They discussed crucial updates on the CBSA Assessment and Revenue Management (CARM) initiative and its implications for businesses engaged in cross-border logistics. […]

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc. A Munich Re company

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