The Roanoke Way

“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”

Susan Williamson

President, Platinum Global Sourcing

“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”

Gina Amico

Associate Producer, Efranfilms

“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”

Paul Johnson

Sr. Vice President, Superior Brokerage Services, Inc.

“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”

Brandon Kraal

Director of Operations & Shipping

“After reflecting on the past year and looking forward to a prosperous 2016, I wanted to take a brief moment to thank you and your staff at Roanoke Insurance Group for all that you have done for Welke Customs Brokers USA Inc for the past few years and continue to do today. The work that you have done has greatly increased our brand recognition in our target markets of Western New York, North East Ohio, Western Pennsylvania and Southern Ontario to a level which we could not have achieved with the resources that we have in house at Welke. It is seldom that you find a vendor that is dedicated and focused on the success of a client as Roanoke Insurance Group has been for us. Welke Customs Brokers USA Inc would not have experience the level of growth over the past few years without your support. It is with great pleasure that I am presenting Roanoke Insurance Group with our "2015 Vendor of the year award". Thank you for all that you do for us. We are looking forward to continued success and growth together in the coming years. ”

Damon Piatek

President/CEO, Welke Customs Brokers USA Inc

“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”

Ruth Rodriguez

Attorney and Counselor at Law

“Roanoke has greatly facilitated the electronic bond process for system users regardless of bond type and has also provided a seamless transition during the migration of the U.S. Customs Automated Commercial System (ACS) to the Automated Commercial Environment (ACE). Service is always quick, reliable and professional at Roanoke. While electronic capabilities and enhancements are critical for the expeditious processing of shipments, human involvement cannot be ignored. I know that the Roanoke team is always available to provide the support required to take care of anything we may need. So I must say, thank you Roanoke for everything that you have done for us in over 30 years of our business partnership.”

Reinaldo Rodriguez

Executive Vice President, Customs and Trade Services, Inc.

“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”

Beth Schwartz

Director of Human Resources and Compliance, BTX Global Logistics

“If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”

Ginger Bartlett

Director of Operations, ICAT Logistics, Inc.

“The reality is that there are different types of transportation providers resulting in different types of policies that can the written. With Roanoke, their experienced staff are able to identify the types of polices needed, the levels of coverage to meet our company’s needs and provide them at a competitive rate which is why we rely upon Roanoke year after year for our insurance needs. Roanoke Service Representatives are outstanding professionals with a level of expertise we rely upon regularly. Our Roanoke Service Representatives are diligent, detailed and available when we need them. I wouldn’t hesitate to recommend Roanoke to any company who asks. In fact, we have referred several companies over the years!”

Laurie Hamid

Vice President, Freight Force, Inc.

“I wanted to let you know of the wonderful level of customer service that Kelli has delivered to the urgent need to process five carnets for our customer. Wonderful service means: quickly setup the account to process the applications, patience galore, seems to not let anything stand in her way, always pleasant to talk with and a great listener. Roanoke has a great person on their team and thought you should know that.”

Michael Ford

Chief Compliance Officer, BDP International

“All of the representatives at Roanoke are very welcoming, responsible and organized individuals. They are always available to answer questions and they return phone calls/emails promptly. It is always a pleasure to work with them. If a potential client was not sure what company to use, I would tell them if they are looking for quality service and attention they should use Roanoke and I would provide them with my contacts there. I would take them to the website and show them how easy it is to navigate. Would help them set up an in-person meeting if they wanted.”

Hillary Dunckley

Shipping Coordinator, Jewelry Department, Christie's

“I chose Roanoke for my insurance provider as they provide a complete policy, one that covers the freight not only in transit but during the event it is attending. Working with Roanoke is a pleasure, they respond in a timely manner and are very courteous and professional. I have recommend Roanoke to several companies and I let them know that the responses are quick, the service impeccable and the pricing is fair. Claims are paid in a timely manner if need be and Vlad is very easy to work with and always takes time out of his busy day to answer the questions I have already asked.”

Kimberly Kreider

Project Manager, EFM Event Logistics Inc.

“We at Imperial Freight Brokers have had the pleasure of working with the Roanoke team for over 20 years and it’s been an absolute joy! The entire staff is extremely knowledgeable and always willing to assist no matter how small or large the request. In addition to the Insurance Group, we also frequently use the FastBond™ program which is very user-friendly. During the transition from ACS to ACE, Roanoke adopted the new system quickly and efficiently. The process to issue a single bond or a continuous bond is instantaneous and the entire team deserves credit for implementing the process seamlessly from the user’s perspective. We cannot imagine working with another company for our insurance and bonding needs. ”

Ralph De La Rosa

President and CEO, Imperial Freight Brokers

“Having worked with Roanoke at a prior job when I started my own company I knew I would get the best service continuing my relationship with them. The industries my clients come from I am often faced with what some would consider unrealistic deadlines, Roanoke always delivers. I have worked with Roanoke for over 15 years now and thanks to their service my business continues to grow.”

Tiffany Peterson

Owner, Carnets Xpress

“Roanoke provides the flexibility of “one stop” shopping when it comes to insuring risk. Domestic or international, rail, truck, vessel or air, regardless of location or mode, Roanoke always provides a solution for the exposure.”

Penny Wright

Sr. Manager Risk Service, BNSF Logistics

“We’ve used a variety of Roanoke’s products and services for over 15 years and counting including Errors & Omissions coverage, Air and Marine Cargo Insurance and Customs Bond services just to name a few. Staff members are consistently attentive and responsive to our needs offering quality service, which has enabled us to meet and exceed the high expectations of our clients. To the entire Roanoke family, “Thank you for your contributions to our success. Keep up the great work!””

Jerry Becnel

J.W. Allen & Company, Inc

“We at Pioneer appreciate everything you do for us. I've been a Roanoke supporter for over 30 years because it's a pleasure working with the staff and the level of service provided is second to none…Just a quick note on how wonderful Dominica has been over the years and a pleasure to work with. Usually we only hear the bad things from our customers or clients so it's nice hear nice things once in a while. I thought this was the perfect moment to praise Dominica for going above and beyond as always for us.”

Steve C. Pesce

Licensed Customs Broker, Pioneer Int’l Corp.

“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”

Susan Williamson

President, Platinum Global Sourcing

“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”

Gina Amico

Associate Producer, Efranfilms

“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”

Paul Johnson

Sr. Vice President, Superior Brokerage Services, Inc.