About Us

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About

The Roanoke Way

Our enduring mission is to provide a peerless client experience, while we help to drive supply chain success for the trade and logistics industries. To achieve the highest level of client satisfaction, Roanoke hired a brand consultant to reach out to our clients and partners for an honest appraisal of where we are meeting or exceeding expectations and what we can do better. The overwhelming response was an appreciation for our highly personal, consistent, attentive and thorough customer service. The feedback we received was consistent and invaluable, and we’re committed to an ongoing focus on exceptional customer service that incorporates our values of a friendly, professional, responsive, and skillful client care. Our vision is a consistent client experience that ensures efficiency, simplicity, and clarity with each interaction.

Delivering quality insurance

Established in 1935, Roanoke was the first company in the United States to serve the needs of customs brokers and their clients. Our missions has always been – and continues to be – to set the industry standard in delivering quality insurance, surety and risk management services to those businesses involved in importing, exporting or transporting goods.

Roanoke is a subsidiary of Munich Re, one of the top 10 commercial insurers and one of the top 100 largest companies worldwide. We are also an affiliate of the Munich Re Syndicate, Ltd., the leading syndicate underwriting transportation risks of Lloyd’s of London.

Industry Commitment

The staff at Roanoke stays abreast of the continuing changes in your industry, and participates in and supports the various trade meetings and conferences hosted by the freight forwarding, customs brokerage and logistics associations. We tailor our customers’ insurance protection and develop surety products to accommodate these changes whether dictated by regulation or exposures to financial requirements.

Insurance Market Clout

Our designation as a service company for Munich Re Syndicate, Ltd., gives us significant underwriting and claims settling authority for Lloyd’s of London. In addition, we retain access to expanded Lloyd’s facilities and to U.S. admitted carriers, ensuring we are able to structure the right blend of coverage for individual requirements. We also have the flexibility of segregating customary risks from high-risk exposures and insuring those in a manner that protects your insurance policy and maintains competitive premiums.

An Advocate to Our Clients

Logistics, compliance, finance and other groups within your organization must share responsibility for managing risk. However, each group will often address risks from different perspectives. Roanoke will focus on the transportation and supply chain intermediary component to ensure you gain maximum rewards from your overall risk management program.

Our Latest Articles

Roanoke Insurance Group Celebrates 90 Years of Excellence and Innovation in Logistics and Trade Insurance

February 10, 2025 – Chicago, IL Roanoke Insurance Group proudly celebrates its 90th anniversary as a pioneer and trusted partner in the logistics and trade insurance industry. Since its founding in 1935 in Chicago, Illinois, Roanoke has been at the forefront of industry innovation, delivering specialized insurance solutions that have shaped and supported the global […]

Easily Estimate Your ATA Carnet Costs with Our New Online Calculator

Handling temporary exports can be complex, and calculating ATA Carnet costs shouldn’t slow you down. That’s why we’ve introduced our ATA Carnet Cost Calculator—a simple, user-friendly resource designed to provide instant, accurate cost estimates tailored to your shipping needs. Our ATA Carnet team is very excited about this innovative tool. ATA Carnet Manager Kelli Milianti […]

Managing Potential 2025 Tariffs: A Guide for Importers and Customs Brokers

By: Dennis Gates, Regional Vice President Northeast Region The announcement of potential tariffs has sparked concern across industries. In November 2024, the U.S. President-elect proposed a 25% tariff on imports from Canada and Mexico. This move could significantly disrupt trade, particularly for goods previously duty-free under the U.S.-Mexico-Canada Agreement (USMCA). For importers and their customhouse […]

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc. A Munich Re company

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