Transportation Legal Liability Claims

The following instructions will assist you in handling a Bill of Lading Legal Liability claim that may be presented against you. These guidelines are also available here.

NOTE: In the event of a claim, you must not admit liability, settle any claim, and/or interfere in any negotiation for settlement or legal proceeding without the written consent of Underwriters. Underwriters reserve the right to settle any claim or suit.

In the event a claim has been filed against you, be sure to:

1. Advise the cargo owner to present their claim to their own first party cargo insurer in order to secure the broadest form of coverage since your liability may be limited.
2. File formal claims against all liable parties.
3. Retain all copies of the Ocean, Air and/or Inland Bills of Lading (front and reverse sides), delivery receipts, pictures, survey report, freight invoice, customs entries and other documentation on the shipment. Submit all pertinent information to Roanoke Claims and/or the insurance company for review.

If a claim is made against you OR if you know of any possible claim situation for which you may be held responsible, immediately notify:

Underwriters at Lloyds c/o
Roanoke Claims Services
1501 E. Woodfield Road, Suite 400W
Schaumburg, IL 60173
ATTN: Insurance Claims

Email: insuranceclaims@roanokegroup.com
Fax: 1-847-969-8200
For Questions/Comments: 1-800-Roanoke

Subrogation is one of the most important parts of the claim process. A successful approach to subrogation can make a big difference to the bottom line – and making subrogation a priority rather than a postscript is important to Roanoke Claims Services. Our dedicated team has developed an effective and efficient recovery process. Take a look at some recent recoveries.The subrogation process begins with the identification of potential recovery as soon as a new claim is reported. Once the claim information is received, research and investigation procedures begin.

The recovery team has the expertise to identify third party liability when applicable and actively pursues at-fault carriers, demanding reimbursement for not only the claim payment but also any deductible incurred by our assureds.

Our comprehensive focus on subrogation is to ensure systematic pursuit of all at-fault carriers; identifying all possible subrogation opportunities in addition to recognizing maximum recoveries.

Attention to detail and unrelenting persistence are our claims service team’s strengths.