Roanoke COVID-19 Response

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Effective Monday, March 16th—In order to operate safely and responsibly for our employees, clients and partners during the COVID-19 impact, most of our employees will begin working from home until further notice. Thankfully, we are fully prepared! We have laptops, VPN, office phone routing, mobile phones and other mobility to maintain “business as usual” which will provide you with the service and support you deserve and require.

Client applications such as FastBond®, CarnetsOnline®, Coveragedock®, and PolicyTrack® are all still available 24/7 as well as technical support. ATA Carnet office pick-up will NOT be available until further notice but we will provide next day delivery. ATA Carnet Replacements will be issued as high priority to extend stays in foreign countries.

To be clear, your Roanoke Service Team will be available during normal business hours via phone, email and 1-800-ROANOKE (762-6653). You may also contact team members via their mobile phones, and managers’ mobile numbers are collected here for your convenience. If you feel there is any breakdown in communication or service during this time please contact me personally.

We are committed to our employees, clients and communities. Thank you for your understanding, partnership and continued business.

Thank You to Karen Groff

We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 years and solidified “The Roanoke Way” during her tenure as President. In her own words, Karen shares: “I will always treasure my time spent with Roanoke colleagues, clients and partners. The strong engagement and sense of community shared in this industry have been a constant inspiration […]

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Roanoke Appoints a New Regional Vice President and Head of Sales

Roanoke has appointed two key leaders to new roles, effective November 1, 2023. Please join us in congratulating Patrice Lafayette for accepting the position of Regional Vice President, Western Region, and Grant Goldsmith, who has accepted a position as Head of Sales. Patrice has been a steadfast leader of Roanoke’s Western Region for more than 17 years. She started her career as a Bond Account Manager and has held several roles during her tenure, including Bond Manager and Director of Sales for the Long Beach Sales team, and most recently, has been responsible for managing relationships with many of our […]

Industry Insights

2024 NCBFAA Scholarship & Application Announcement

Roanoke Insurance Group is delighted to once again sponsor a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2024. The topic for this year’s scholarship will be “What are the key steps an organization should take to ensure that training, auditing, and engagement with a licensed customs broker and the sharing of industry information are effectively relayed to all employees, as well as properly documented to substantiate compliance […]

Events, Industry Insights

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

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